Prior to 1996, Valero Energy was a relative unknown, with one refinery and about 250 employees. However, by betting on heavy, sour crude and making several acquisitions and spinoffs, such as Ultramar Diamond Shamrock Corp. and Premcor, Inc., Valero Energy has become the largest oil refiner in North America, with more than 20,000 employees and annual revenues exceeding $90 billion.
As vice president of systems integration in 1996, Hal Zesch, now Valero Energy's CIO, spearheaded the successful creation and deployment of Valero's enterprise resource planning (ERP) business model using SAP. The system provides the glue that makes Valero, according to Zesch, "one company, one culture, one strategic direction, and one integrated business process focused on achieving that strategic direction."
And, because the market sets the daily price of energy, Kirk Hewitt, Valero's director of reporting and financial systems, says that "the company depends on reliable data to know what's happening in every aspect of the business each day." In fact, business intelligence has helped Valero executives sift quickly through vast amounts of data to more accurately calculate net profit on gasoline, diesel, and other petroleum products.
In this interview, Valero's Hal Zesch and Kirk Hewitt talk about the incredible demands made on IT by a large and growing oil refiner, and how IT meets those demands. This includes staying ahead of the compliance curve, implementing effective governance as an important part of aligning IT with the business units, and keeping the energy (and the revenue) flowing in spite of serious, weather-related events. Join us for an opportunity to learn about the IT force that drives an energy giant.
Bio
Hal Zesch serves as vice president and chief information officer of Valero Energy Corp., a $90 billion company that ranks as the largest oil refiner in North America. During his 22 years with the company, Zesch has served as vice president of SAP systems integration, vice president of best business practices, and assistant corporate controller. Prior to Valero, he worked as an audit and consulting manager at Deloitte & Touche, where Valero was one of his clients. Zesch is a certified public accountant and holds a bachelor of business administration degree in accounting from The University of Texas at Austin.
Kirk Hewitt is the director of reporting and financial systems at Valero Energy Corp. He has 29 years of oil industry experience and is a certified public accountant. Since 2002, Hewitt has overseen the reporting development at Valero in areas such as Sarbanes-Oxley. During that time, Valero has gone from a $15 billion dollar company to a more than $90 billion company.
Hauling coal, grain, and, goods to China has turned Burlington Northern Santa Fe (BNSF) Railway Corp. into a $14 billion company. BNSF operates railroad networks in North America, with 32,500 route miles covering 28 states and two Canadian provinces. IT has played a key role in transforming BNSF from freight railway operator into one of the country's largest and most technologically sophisticated transportation companies. In fact, the company invests about $275 million a year annually in IT in order to stay competitive.
When Jeff Campbell became CIO of BNSF in 2002, he decided that the IT organization needed to get closer to the operational side of the business. Although Campbell did not come up through the IT ranks, he says, "CIOs need to focus less on technology and more on demonstrating how closely IT investments are tied to business strategies."
Campbell and his IT organization focus on a disciplined approach to business process re-engineering and value-creation projects that provide revenue growth. They utilize the Balanced Scorecard to ensure quality and accountability for their organization, as well as the Capacity Maturity Model and Six Sigma. Listen to what Campbell has to say about how IT helps enable BNSF's push to build the digital roadway that efficiently and cost-effectively keeps goods moving continent to continent.
Since September 2002, Jeffrey J. Campbell has been vice president of technology services and CIO for Burlington Northern Santa Fe (BNSF) Railway Corp., a $14 billion freight transportation company. He joined the company in 1999 from Federal Express, where he had been managing director of Air Operations Supply Chain Management. In this position, he managed a staff of people responsible for supporting the operation of FedEx's fleet of about 450 aircraft.
He earned his Bachelor of Science degree in Accountancy from the University of Tennessee in 1979 and attended Embry Riddle Aeronautical University, taking courses toward his Master of Business Administration in Aviation. In 2004, he was named one of Computerworld's Premier 100 IT Leaders.
Production Credits
Elizabeth Ferrarini, Producer Dana Farver, Executive Producer, Communities Editor-in-Chief Tom Parish, Audio Producer, Show Host
A few IT executives find time to preach what they practice, either by teaching a college course part time or by writing that long-awaited book. In 2003, Jon Piot, vice president at Technisource, and John Baschab, president of management services at Technisource, took what they learned from teaching IT and combined it with what knowledge they'd acquired from working on IT projects for Booz-Allen & Hamilton and Anderson Consulting. The fruits of their labors produced the first edition of the 512-page book, The Executive's Guide to Information Technology (John Wiley & Sons).
The comprehensive guide to running a cost-effective, efficient, and business-focused IT organization quickly reached the Top 30 on Amazon's sales ranking. Dozens of universities around the world adopted it as a standard IT textbook, and it was translated for the Chinese market. It also found a fan in Nicholas Carr, author of the controversial book, Does IT Matter? Carr wrote the forward to the second edition of these two authors' book, which came out in 2007.
A whopping 672-pages, the second edition of The Executive's Guide to Information Technology reflects the many changes that have occurred in the technology field since the first publication, along with the two authors' latest research, gleaned from both their academic and IT consulting careers. The revisions, plus two new chapters about IT strategy and IT problem solving, make the book a complete guide to aligning IT processes with business operations. The book is a must-read for everyone from prospective IT professionals to well-established IT directors or managers.
In this podcast, Jon Piot and John Baschab take turns answering questions ranging from, "Is there a trend for CIOs to move on to other careers, such as CEO or venture capitalist?" to "What are some of the big mistakes CIOs make in aligning IT with the needs of the business units?". Their answers might surprise you.
Bio
Jon Piot is vice president of Technisource, an IT consulting and outsourcing provider to Fortune 500 and mid-size companies in industries such as insurance, telecommunications, and government. He was formerly CEO and co-founder of Impact Innovations, a $100 million privately held management and technology consulting firm, acquired by Technisource. Throughout his career, Piot has managed multiple IT departments and led IT turnarounds for corporate clients with revenues between $50 million and $1 billion. His work with Booz-Allen & Hamilton and Anderson Consulting produced dozens of successful IT management implementations for Fortune 500 companies. He also teaches at Southern Methodist University as an adjunct professor of engineering and management information systems.
John Baschab is president of management services at Technisource. He was formerly senior vice president of Impact Innovations, a $100 million privately held management and technology consulting firm, acquired by Technisource. After receiving his MBA with honors in behavioral science from the University of Chicago Graduate School of Business, John worked as a technology consultant to Fortune 500 companies in the Chicago office of management consultancy Booz-Allen & Hamilton. He began his IT career at Bell South following graduation from the University of Alabama.