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February 2009
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Building a robust enterprise architecture that can meet the needs of a business isn’t an option, it’s something every organization has to do. And asking about the ROI  on an enterprise architecture project is like asking about what’s the return on investment of your physical plant. You need to focus on making sure your enterprise architecture delivers real business value. That’s the authoritative conclusion from Len Fehskens, The Open Group’s resident expert about anything having to do with enterprise architecture.  Fehskens’ official title is vice president and global profession lead for The Open Group.

 

CIOs interested in all aspects of enterprise architecture construction, especially service-oriented architecture, might consider getting a company-membership in The Open Group.  A merger of the X Open group and the Open Systems Foundation, The Open Group is a consortium of IT vendors and users that focuses on the development of open standards for enterprise architecture, as well as the professional certification for enterprise architects.  The organization focuses on the concept of Boundaryless Information Flow, which is the integration of enterprise applications (including legacy components), the exchange of information between those applications, and the standards to support these things. These efforts have led to the creation of The Open Group Architecture Framework or TOGAF. The current version spells out types of enterprise architectures – the business architecture, the data architecture, the technology architecture, and the application architecture.

 

When it comes to the complex subjects of enterprise architecture and service-oriented architecture, Fehskens, in this podcast, dispels much good advice from the dozens of conversations he had had with members of The Open Group. He says that you can’t do an entire enterprise architecture project as a separate effort and expect that it’s going to come out right. The best way to do an enterprise architecture project, according to Fehskens, is to do it project by project or solution by solution at a time. He says that you might start by picking a business solution that you know you have to solve and taking a disciplined architectural approach to solving it.

 

“While you’re doing this, you might take a larger perspective and start thinking about the types of questions you would ask when you do a service-oriented architecture project.  Next, you need to develop a strategic context solution by solution, focusing on business problems rather than technology. As a result, you grow your enterprise architecture by business solution by business solution.  You’ll also need some type of a strategic roadmap that gives you a rough lay of the land. This approach helps us to reduce the problem of painting yourself in a corner, but at the same time, you’re getting a substantive return on return on your investment, project by project. You don’t wait before the entire enterprise architecture is complete before you start seeing benefits”

 

In this podcast, Fehskens also talks about why service-service architecture, makes sense as a concept to the business side of the operation.  According to Fehskens, SOA makes it easier to align IT with the business because it uses the type same of language and the same type of concepts which the business uses.  He says, “We’ve  finally figured out the right way to think how we put systems together so both the sides of the house speak the same language. The challenge is how do we make it work. The question I hear most frequently is not should I do SOA, but what is the relationship between SOA and my enterprise architecture:  How do I make those two things work?  Are they the same things? Should they be the same things? How do I sort out the relationship between SOA and enterprise architecture?”  These are just a few of the things Fehskens explores in this podcast.

Bio
Len Fehskens has more than 40 years of experience in the IT industry as both an individual practitioner and manager. As the vice president and global profession lead for enterprise architecture at The Open Group , he oversees all of the activities relating to enterprise architecture, including AOGEA, TOGAF, and the Architecture Forum.

 

Prior to joining The Open Group, Fehskens led the Worldwide Architecture Profession Office for HP Services at Hewlett-Packard. He has worked for Digital Equipment Corporation, Data General Corporation, Prime Computer, Compaq, and Hewlett-Packard. He is the lead inventor on six software patents on the object oriented management of distributed systems. He was recently certified in TOGAF.  He majored in computer science at the Massachusetts Institute of Technology.

 

Resources
Is SOA part of the enterprise architecture or does it replace it? - InfoWorld
Opening up on Standards - eweek
Hot Certifications in a Cool Marketplace - InfoWorld

 

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer
Audio Editing by Doug Marcis

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2,529 Views 0 Comments Permalink Tags: best_practices, enterprise_architecture, it_management, podcast, service-oriented_architecture, strategy
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In 2000 a fire at the Philips chip plant in New Mexico sent shockwaves through the telecom industry. Nokia and Ericsson – the two major telecom companies that used the chips– handled this event very differently.  Nokia had the processes to deal with it immediately and worked with partners to adapt to what happened.  Because Ericsson didn’t have processes in place to deal with this event, it, on the other hand, lost hundreds of millions of dollars immediately. By 2004 Ericsson saw its revenues decline 52 percent from pre-fire levels.  The face of the mobile phone industry had changed forever, all because of a fire that had been contained in ten minutes.

 

Dr. Amit S. Mukherjee, who conducts executive education seminars for C-level executives of major companies such as ConAgra, Johnson & Johnson, and Kraft, has studied why some companies, such as Nokia, can survive crisis. In fact, Dr. Mukherjee’s book, The Spider’s Strategy: Creating Networks to Avert Crisis, Create Change, and Really Get Ahead, draws from his exclusive interviews with top executives at more than 500 manufacturing and retail companies to look at the importance of living in a networked world -- one  in which each company partners with a set of other companies.

 

Dr. Mukherjee says that Nokia was able to adapt rapidly after the fire because it had already created the capabilities (built into its strategy, processes, and values, and supported by technology) to carefully work with its network of partners on crises (and opportunities) that no one could’ve reasonably predicted.  He says, “Just contrast this event with what’s happening in the U.S. financial industry. Despite the extensive networking of financial firms, neither executives of individual companies nor regulators have considered the importance of such capabilities. So, they, like Ericsson, got caught flatfooted when disaster struck.”

 

In this podcast, Dr. Mukherjee explores two things – the nature of the networked business environment, and the need to become an adaptive business, not an agile business, in order to survive or to avert crisis, to drive change, and to get ahead of competitors. He provides examples of some global adaptive businesses, gives an overview of the transformation challenges of being a more adaptive business, and explains the need for a chief network officer.

 

Bio

In 2004 Dr. Amit S. Mukherjee founded Ishan Advisors, an executive education and strategy consulting company. Before starting Ishan Advisors, Dr. Mukherkee was the vice president and strategy advisor for Forrester Research’s strategy consulting practice. He also was a director at Arthur D. Little where he served on two practice leadership teams, one of which he co-founded.  In addition, his Arthur D. Little teams often applied his doctoral research to improve client operations and to develop new products. His other experience includes that of chief technology and strategy officer of TurboChief Technologies and a management position at American Express Bank.  Dr. Mukherjee  has a Ph.D. from the Harvard Business School, where he did extensive research in Europe on the use of knowledge to compete effectively. He also served as an assistant professor at INSEAD and at Georgetown University.

 

Resources

Amit Mukherjee’s Blog
GSK conference explores Internet, supply chain - Drug Store News

 

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host
Doug Marcis - Audio editor

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1,740 Views 0 Comments Permalink Tags: agility, best_practices, corporate_strategy, adaptive_business, networked_business_emvironment, podcast, strategy
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Within the past five years, CIOs have seen a broad shift from focusing on the technology aspects of IT management to concentrating on the service management aspects, especially emphasis on how these services help businesses succeed.  For example, version 3 of the IT Infrastructure Library or ITIL v3 has a more logical and intuitive structure than ITIL v2. As a result, people can relate better to this new framework in ITIL v3. Each of the five ITIL v3 books centers on a service lifecycle, such as service strategy, design, transition, operation, and continual service improvement.  Because of the lifecycle approach, people can drill down on the portions of the IT issues and problems they're having at a particular time, and get the answers they need.

 

Business service management or BSM and configuration database management or CMDB have always been a focus on ITIL. However, ITIL v3 now acknowledges both BSM and CMDB.  ITIL v3 has renamed CMDB as the configuration management system and also has changed the definition to bring all of an organization's configuration management together. To this end, an organization will have a number of CMDBs, some of which will be specialized, such as server management. Through federation, all of these CMDBs will represent an organization's configuration management system.

 

Paul Burns, a senior analyst with Enterprise Management Associates (EMA), a consultancy that specializes in all aspects of IT management, says that BSM and CMDB will spread the adoption of ITIL v3. He says, "Now that ITIL is talking about BSM and CMDB, you have all of the vendors talking about ITIL, too."

 

In this podcast, Burns, who specializes in BSM, discusses EMA's research findings from a survey called Winning Strategies on CMDB Adoption. He also discusses what IT organizations might consider in developing a CMDB strategy or a BSM strategy, what features to look for in BSM or CMDB products, and what questions to ask vendors about their products.

Bio
For the past two years, Paul Burns has been a senior analyst with Enterprise Management Associates (EMA), based in Boulder, Colorado. Before joining EMA, he held a variety of leadership positions at Hewlett-Packard for more than 20 years. Burn's working relationship with HP's OpenView group provided him with extensive exposure to IT management. He earned both a B.S. in Computer Science and a M.B.A. from Colorado State University.

 

Resources
Service Catalog - To Build or To Buy - CIO Update
Who Is Stealing Your BSM Thunder - CIO Update
Free IT Management Resources from EMA

 

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer
AlarmMusic.com Production Music Library for Broadcast, Film, Video & Post Production

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1,893 Views 0 Comments Permalink Tags: best_practices, bsm, business_service_management, cmdb, configuration_management_database, configuration_management_system, it_infrastructure_libraryl, it_management, itil, podcast
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In 2004, the $6 billion Corporate Investment Banking division of Wachovia, one of the largest banks in the country, launched a multi-million dollar, end-to-end, service-oriented delivery platform. Working with the CIO, Tony Bishop, the division's senior vice president and chief architect, spearheaded the three-year transformation program, driven by critical business strategies of being able to compete, using technology, against the best in the industry.  Bishop says, "We wanted the ability to leverage and to reuse technology, and to do it at a lower investment cost than our competitors."

 

Service-oriented architecture (SOA) formed the underpinning of this platform transformation. Bishop says, "We needed an efficient way to align the functionality with where it was needed to respond to market changes."  While the project turned out to be a success, Bishop says that the bank derived many incremental benefits during the three years of the project implementation.  He says, "We had many checkpoints along the way to make sure we were making the right investments in people and in technology"

 

Bishop is now applying what he learned at Wachovia, as well as in other industries, in his latest venture, Adaptivity, an IT business transformation consulting firm.  He says that adaptivity to everything is the one thing he learned throughout his career, especially at Wachovia.

 

In this podcast, Bishop describes some of the key steps involved in Wachovia’s SOA deployment, and the business impact of taking a product management approach to SOA.

Bio
Tony Bishop is the founder and CEO of Adaptivity, where he oversees a team of IT professionals who help organizations deal with business transformation.  Prior to starting Adaptivity, Bishop was the senior vice president and the chief architect for Wachovia’s Corporate Investment Banking Technology Group.  Leading trade publications, such as ComputerWorld and Wall Street and Technology, have acknowledged Bishop’s IT leadership skills at Wachovia. ComputerWorld has acknowledged him as one of the Under 40 Most Innovative IT Leaders, and as a Premier 100 IT Leader.

 

Resources
Banking on SOA - InfoWorld
Stop the Pauses - New York Breakfast Briefing
11 Steps to Data Center Design - Wall Street and Technology

 

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer
Doug Marcis - Audio Editor

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922 Views 0 Comments Permalink Tags: best_practices, it_management, podcast, service-oriented_architecture, strategy, transformation

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