Previous Next

Podcasts

October 2009
SmDLPodcastButton.gif

GerardShields.jpg

 

 

 

In this podcast Shields talks about how this roadmap closed the gap between a project's initial budget and its real cost. Now let's join Gerald Shield, senior vice president and CIO of Alfac.

 

Who would think that TV commercial featuring the antics of a wisecracking duck could improve a company's brand recognition by 90 percent? That's what a few quacks did for Aflac, a Fortune 500 disability insurance company. Now, Aflac associates have no trouble getting accepted into new business accounts. The payoff has meant a double digit annual growth rate since 2003, and there's no end in sight. For 2008, Aflac had revenue of about $16.5 billion and more than 8,000 employees. The company insured more than40 million people in North American and Japan.

 

Of course, Aflac isn't resting on Nielsen ratings from the TV commercials to stay competitive. Accelerating growth continue to drive IT to find ways key departments can provide better value and services to external customers. In fact, in 2008, Gerald Shields, Aflac's senior vice president and CIO, received an InfoWorld CTO 25 for adding a future IT projects roadmap into the company's existing IT governance process. Shields says that this roadmap has helped to close the gap between a project's initial budget and its real cost.” During Shield's tenure, both Computerworld and InformationWeek 500 have consistently named Aflac as one of the Best Places to Work in IT. Meanwhile, he was also selected as one of Computerworld's 100 Premier CIOs for 2006.

 

In this podcast, Shields talks about the following:

  • How the future IT projects roadmap has helped to improve IT's relationship with the CIO,
  • What payoffs the company has received from doing this type of roadmap,
  • How the future IT projects roadmap has changed the governance process,
  • What other CIOs can learn from the Aflac experience,
  • How Shield's measures and communicates the business impact of IT to Aflac's constituents.

 

Bio

Gerald Shields joined Aflac Inc. in 2002 as vice president, IT enterprise services. He was promoted to senior vice president, CIO in 2004. Before joining Aflac, Shields served as CTO, and director of information services for LifeWay Christian Resources and held senior IT positions at Electronic Data Systems (EDS). He holds bachelors degrees from Baylor University in accounting and computer science. He also holds a Fellow Life Management Institute certification from the Life Office Management Association.

 

Resources

2008 InfoWorld CTO 25: Gerald Shields, Aflac, Infoworld

http://www.infoworld.com/d/adventures-in-it/2008-infoworld-cto-25-gerald-shields-aflac-838

 

Symantec Podcast with Gerald Shields, Aflac

http://www.symantec.com/podcasts/detail.jsp?podid=ent_aflac

 

Balancing Act - How Aflac keeps the lights on while finding time—and funding—for IT innovation, Smart Enterprise

http://www.smartenterprisemag.com/articles/2007spring/casestudy.jhtml

 

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer

Audio Editing by Doug Marcis

 

Sponsored by BMC Software
| More
3,142 Views 1 Comments Permalink Tags: podcast, it_management, best_practices, business_impact_of_it, it_roadmap, strategy
SmDLPodcastButton.gif

Andy Mulholland

 

 

 

In this podcast, Andy Mulholland, Capgemini’s CTO, provides guidelines for how IT organizations can transition from monolithic applications to more flexible, granular technology architectures. He also talks about the Web services technologies in his books, Mashup Corporations, and Mesh Collaboration. Now let’s join Andy Mulholland, CTO of Capgemini, one of the world’s largest IT consulting firms.

 

Andy Mulholland, the CTO of the Capgemini, one of the world’s largest IT consulting firms, will be the first to tell you that large, monolithic software applications are inflexible and demand conformity.  For years, he says that IT organizations wrote business applications to follow this departmental, monolithic model. “Because of technical constraints, if a company did not think through everything it needed from the application and build it into this at the beginning, it became hard to do anything about it later. As a result, companies ended up with these monolithic applications that covered all possibilities.”

 

Today, Mulholland says that we are starting to see enterprises return to their core businesses, and to spin off what doesn’t fit. Along with that, the evolution toward Web services is really about how every department in an organization can create its own flexible shared services. He says that companies have to move from monolithic applications to more granular services. “The only way to do that quickly and efficiently is with nimble applications which operate flexibly off a data set and that provide a single version of a particular company’s truth.”

 

Mulholland is not suggesting that companies abandon their monolithic applications. He says, “Monolithic applications are great for capturing and protecting data about what companies do. But there is focus on how marketing can be better done, how to better understand customers, and how to build Web services that drive revenue. He points to the ability of companies, such as DHL, FedEx, and UPS, to be service  oriented in the front office, but to have a consolidated architecture in the back office. .

 

In this podcast, Mulholland, provides guidelines for how IT organizations can make the transition from building monolithic applications to more flexible, granular technology architectures. He also talks about the Web services technologies in his books, Mashup Corporations, and Mesh Collaboration.


Bio

Andy Mulholland is CTO of Capgemii, an IT consulting firm with more than 90,000 employees in more than 30 countries. He joined the company in 1995.  He co-authored MashUp Corporations – The End of Business as Usual, and Mesh Collaboration -- Creating New Business Value in the Network of Everything. He received an InfoWorld CTO 25 award for social networking.  While at Capgemini, he has published five white papers, and proposed technology architectural models. Three of his models have become the norm throughout the technology industry, including the concept of adaptive IT. He sits on the technology advisory boards of several organizations and enterprises, including the Californian State Technology Board, the Open Mobile Alliance, and the MIT Supply Chain Group. He is also a Fellow of the British Computer Society.

Resources

Capgemini adopts social networking tools for knowledge management

InfoWorld

http://www.infoworld.com/t/collaboration/capgemini-adopts-social-ntworking-tools-knowledge-management-166?source=fssr

 

Capgemini to Contribute SOA Notation, Methodology to OASIS

On-demand Enterprise

http://www.on-demandenterprise.com/offthewire/26039304.html

 

His blog excerpts

http://www.capgemini.com/ctoblog/

Production Credits

Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer

Audio Editing by Doug Marcis

 

Sponsored by BMC Software
| More
2,525 Views 0 Comments Permalink Tags: podcast, it_management, best_practices, business_impact_of_it, it_strategy, mashups, mesh_collaboration, technology_architecture
SmDLPodcastButton.gif

AshwinRangan.jpg

 

 

 

In this podcast, Ashwin Rangan, now the chief technology information for MarketShare Partners, talks about what it takes for a CIO to achieve business impact of IT.  Now let’s meet Ashwin Rangan.  He has capsulated his experience in a book called, Tomorrow’s CIO: Strategic Executive Conversations.

 

After becoming CIO of Walmart.com in 2005, Rangan had the challenge of making sure that the online store stayed up and running around the clock. He said, “It had experienced a number of unexpected outages. My challenge also included carrying out the value proposition of the Wal-Mart store brand – Always Low prices, Always, and Save More, Live Better. When you shop at Wal-Mart, either in the stores or online, we guarantee that your purchases will cost less than if you bought the same goods from another source.”

 

Once Rangan’s team got through taking the necessary remedial steps, the online store just wasn’t opened all of the time, but it could also scale significantly to handle peak periods. In fact, on the day after Thanksgiving in 2005, Walmart.com surpassed amazon.com as the site with the highest traffic in the e-commerce space. Rangan says, “We had more than 3.5 percent of the nation’s population shopping the store on that day. It was a proud day for all of us.”

 

The following year, the Arkansas team asked Rangan and his team to create a global dot.com format. The transformative nature of the project would position Wal-Mart has having both a bricks and mortar and online presence in 12 different countries, including Canada, Mexico, the five countries in Central America, Brazil, Japan, the UK, Germany and Korea. He says, “The key question was how to institutionalize the largest brand in the brand world by turning the initial dot.com format into a global format. We had the challenge of ensuring a single format with multi-language, multi-fluencies, and multi-distribution capabilities. We also had to spearhead the global format from incubation to inception to proof of concept.”

 

In 2007, Rangan’s team proved that the online global format would work.  He said, “We blueprinted the entire concept so that it would be carried out over the next couple of years. Like Walmart.com, our global online store was another transformative initiative for this major brand.”

 

Although Rangan officially retired from being a CIO in 2008, he is still creating business impact of IT, as well as communicating how other CIOs can achieve it. He is currently the chief information technology officer for MarketShare Partners, an industry leading analytics firm that makes marketing more measurable and accountable than never before. He says, “We are enabling some of the largest brands in the world to determine how best to make their investment decisions, and how to measure these investments. In addition to his role at MarketShare Partners, Rangan has also written a book, called Tomorrow’s CIO: Strategic Executive Conversations. Rob Carter, the global CIO for Fedex, says that Rangan puts forth “much sound advice around how to navigate this complex and continuously changing space [of IT].”

 

In this podcast, Rangan explains the following:

 

  • How to communicate business impact of IT to constituents,
  • How to successfully measure the impact of IT,
  • How to deal with the politics of being a CIOs,
  • Why it might not be necessary for a CIO to be a regular board member, and
  • How to develop IT professionals to speak the language of business.
  • What business transformations he has lead

Bio

Ashwin Rangan is the chief information technology officer for MarketShare Partners (MSP), a private-equity backed company. Before MarketShare Partners, he assisted Bank of America’s Consumer Banking Sector in defining and developing new Web strategies that leveraged Web 2.0.  Rangan served as CIO for Walmart.com global. He previously was senior vice president and CIO of Conexant Systems Inc. He was a member of the founding team that spun-out Rockwell Semiconductor Systems and created Conexant.  Before Rockwell, he served in various senior management positions at AST Computer. He is a member of the governing body of both the NorCal and the SoCal CIO Executive Summit.  He frequently addresses the CIO institutes at the Haas and Anderson Schools. He has a Masters in Industrial Engineering and Management with an emphasis on IT and Operations Management from NITIE , Bombay, and a BS in Mechanical Engineering from the Bangalore University, India.

Resources

SIPAcon 2008 – Interview with Ashwin Rangan

http://www.youtube.com/watch?v=pR2Q-1cY7dU

 

Interop – Podcast with Ashwin Rangan

http://interop.libsyn.com/index.php?post_id=307719

 

Tomorrow’s CIO

Supply Chain Matters

http://www.theferrarigroup.com/blog1/?p=855

Production Credits

Elizabeth Ferrarini, Executive Producer

Tom Parish, Host and Audio Producer

Audio Editing by Doug Marcis

 

Sponsored by BMC Software
| More
4,256 Views 0 Comments Permalink Tags: it_management, strategy, business_impact_of_it, podcast
SmDLPodcastButton.gif

safko.jpg

 

 

 

In this podcast, Lon Safko, the author of The Social Media Bible: Tactics, Tools, and Strategies for Business Success, talks about the social media choices companies wrestle with both for internal and external use, as well as social media trends.

 

Renaissance man best describes Lon Safko. He is an author, inventor, entrepreneur, motivational speaker, and executive coach. He created the first computer to save a human life. The Smithsonian in Washington, D.C. houses that computer, 17 of Safko’s other inventions, and his more than 30,000 papers. Safko’s latest endeavor is social media. In fact, he co-authored The Social Media Bible: Tactics, Tools, and Strategies for Business Success. This 844-page tome became the largest and most comprehensive publishing effort in John Wiley & Sons’ 202 year history.

 

Safko says The Social Media Bible came about because the business community wanted something more comprehensive than just another vertical business book. He says, “When we asked the business community what they wanted – they told us ‘a resource that explains all of this stuff that we've been hearing about, yeah, what are people talking about with their blogs and tweets anyway?’ They just wanted to be part of the conversation, and have someone explain it in their terms.”

 

Obviously with a topic as constantly moving as social media, no single person could be the expert on it all. Safko and his co-author David K. Brake determined the best way to become the definitive voice is to let others speak. Safko says, “We spent the better part of a year researching, interviewing, connecting and having conversations with 100 of experts from all aspects of the social media movement. We began the task of aggregating and editing thousands of blog posts, vlogs, podcasts, wikis, emails, interviews, presentations, and more – all with permission of course – and all from real life residents of this realm we call social media.” As a result, the book offers vignettes and essays from luminaries such as Biz Stone, co-founder of www.twitter.com; Vinton Cerf, father of the Internet and futurist; and Peter Booth Wiley, chairman of the board of John Wiley & Sons.

 

In this podcast, Safko talks about the social media choices companies wrestle with both for internal and external use, and social media trends, such as the friendly collision between customer relationship management and social media , and applications for mobile phones.

 

Bio

As an inventor, Lon Safko has created numerous hardware and software solutions for the physically challenged, developed the first CAD software for civil engineers, designed the archetypes for the Apple Newton & Microsoft’s Bob Operating Systems He created those handy little Tool-Tips help-balloon pop-ups! He even represented the Smithsonian at its annual conference called The American Inventor.

 

He has received numerous awards for his creativity, including The Westinghouse’s Entrepreneur of the Year, Arizona Innovation Network’s Innovator of the Year, along with other awards. Publications, such as Popular Sciences and Entrepreneur Magazine, have featured Safko in feature articles.

 

He has founded eight companies including Paper Models, Inc., which uses downloadable three-dimensional models in business advertising, promotions, and education.

 

Safko has either written or co-authored five books about how to think creatively. He does about 100 public speaking appearances a year, mostly for company training sessions. Some of his clients have included First American Title Insurance, Teledyne, and the United States Postal Service. Meanwhile, he privately coaches Fortune 500 companies on harnessing innovative thinking to create higher productivity and profits.

 

Resources
The 10 Commandments of Social Media - Fast Company
Google Unleashes Web App Tidalwave - Technewsworld.com
Social Media Good for Business - Miami Herald

 

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer
Audio Editing by Doug Marcis

 

Sponsored by BMC Software
| More
2,764 Views 0 Comments Permalink Tags: best, innovation, and, social_media, management, social_networking, practice, it, podcast

Actions