To provide end-to-end IT services and business processing outsourcing solutions for Global 2000 companies, UST Global has a customer-centric global engagement model that combines local and off-sites resources with the cost, scale, and quality advantages of off-shore operations. This customer-centric model forms the core of the company's values of how it operates and how it serves customers. Tony Velleca, UST Global's CIO says that the company strives to build a long-lasting strategic relationship with each customer. "We empower our employees to provide value beyond what's outlined in a customer contract."
A project portfolio management system provides the technology underpinning for the customer engagement model. Velleca says, "We can have as many as 660 projects going at the same time." The system Velleca deployed enables UST Global's personnel to prioritize company projects, and to improve the performance of those projects, while reducing their costs. He says, "Because we know which projects won't meet customers' objectives, we can take the approprate action."
The industry-leading expertise found within UST Global's centers of excellence concept plays another key role in the customer engagement process. The CoEs deliver pragmatic IT solutions that allow UST Global to consistently achieve its most critical business objectives. Complementing the CoEs, the partner programs aim to develop strategic relationships with key technology organizations, which can provide UST developers with access to new technology and educational resources.
KPMG has certified UST Global as an SEI-CMMI and PCMM Level 5 company. Velleca says, "We've adopted Six Sigma for developing our customer-facing processes. Our centers in India are ISO 27001 certified. These quality practices provide a foundation for all of our services, and also to provide internal benefits to our customers."
Bio
Tony Velleca is CIO of UST Global, an end-to-end IT services and BPO solutions for Global 2000 companies. He oversees UST Global's corporate systems, project portfolio management, and the quality assurance for the infrastructure. Before joining UST Global, Velleca was the founder and chief technology officer at huddle247, which developed a virtual workspace solution given high marks by PC Magazine. He worked for The Boeing Company (previously McDonnell Douglas) for 10 years. He has received a BS in Aerospace Engineering from the Georgia Institute of Technology and an MBA, with honors, from the University of California, Irvine.
Resources
UST Opens Employees' Eyes to New Learning
Forrester Research Podcast About UST
Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish Host and Audio Producer
5AlarmMusic.com Production Music Library for Broadcast, Film, Video & Post Production
