(19:12)

In this podcast, Steve Cakebread, the former president of Salesforce.com, takes the mystery out of cloud computing by explaining the complementary relationship of Salesforce.com, Google's Apps Engine, and Amazon's Web Services.

When Steve Cakebread joined Salesforce.com in 1999, the company had not even introduced its first product. That event happened two years later with the introduction of the single CRM product called Singular Edition people. Today, Salesforce.com has moved beyond CRM to become a diversified company in platforms such as knowledge management and service support. Cakebread says that these new platforms will help to spur the growth of the cloud computing industry.

Meanwhile, cloud computing has got a shot of adrenalin with the likes of Amazon.com's Web Services and Google.com's Apps Engine. Amazon.com built its business around store fronts and logistics, while Google.com's built its business around a consumer's ability to search. Cakebread says, "Amazon's Web services help businesses create those storage fronts on the fly through collaboration or cloud computing, as well as to provide businesses with additional storage and computing power. If you look at Google.com's Apps Engine, it is now creating developer platforms that make it easier to add information for consumers to share in businesses network."

Cakebread says that these three entities have a complementary relationship with each other through various relationships and partnerships. "Each of these technologies, even through they are considered cloud computing, all have different strengths. Salesforce.com is the business platform provider. Google.com focuses on search, while Amazon.com focuses on store fronts, logistics, storage, and computing power. All of these technologies are internally designed on the same technology platform as Oracle Solutions and blade services. The reality is that their architectures are very different, but they can be used by platform developers to achieve service and reliability."

In this podcast, Cakebread also discusses the key technologies that will benefit from cloud computing, the other areas in which both cloud computing and Web 2.0 will enable innovative enterprise applications, and the issues that need to be resolved before companies can deploy cloud computing widely.

Bio

Before becoming CFO of Xactly Corp., Steve Cakebread was the president and chief strategy officer at Salesforce.com. He had been the company's CFO for six months. During his tenure as Salesforce.com's CFO, Cakebread helped to grow the company from $22 million in annual revenue in 2002 to about $749 million in revenue in fiscal year 2008. He also led the company through its initial public offering in 2004.

Cakebread came to Salesforce.com from Autodesk, where he served as senior vice president and chief financial officer. Prior to joining Autodesk, he was vice president of finance for Silicon Graphics. He has also held many key positions at Hewlett Packard.

Cakebread holds a B.S. in Science from the University of California at Berkeley and a MBA from Indiana University.

Resources
Podcast -Steve Cakebread on SaaS, sales performance management, IT Knowledge Exchange

http://itknowledgeexchange.techtarget.com/voices-of-crm/steve-cakebread-on-saas-sales-performance-management/

SaaS & the CFO: A Special Webinar with Steve Cakebread

http://www.opsource.net/event/saas-cfo-%E2%80%93-special-webinar-steve-cakebread

Salesforce.com exec named Xactly CFO, Silicon Valley Business Journal
http://sanjose.bizjournals.com/sanjose/stories/2009/02/09/daily51.html

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer
Audio Editing by Doug Marcis

In this podcast, Heller talks about Vanguard’s initiatives to use Web 2.0 tools to empower both employees and to work more effectively with customers.  He also talks about the challenge of dealing with compliance issues around social media, and the process for fielding new ideas to drive innovation.

The Vanguard Group, one of the largest mutual funds companies in the country, has managed to live up to its name for the past 35 years. Today, Vanguard manages about $1.1 trillion in assets with roughly the same amount of employees it has had for the past decade. Vanguard also differs greatly from its publicly traded competitors, such as Fidelity Investments. Vanguard’s customers – both retail and institutional -- literally own the company. Eighty percent of Vanguard’s business takes place through its various Web sites. The rest of the business occurs either via the telephone or mail. By leveraging its unique structure and technology prowess, Vanguard has some of the lowest management fees of any mutual fund company.  Paul Heller, Vanguard’s CIO, says that technology enables the company to focus on its core mission – preserving and creating wealth for customers.

In 2007, Vanguard received an annual InformationWeek 500 award for being the third best and most innovative company in the country. At that time, the company unveiled its $10 million portal which gives employees better tools to facilitate communications with each other. Much has happened in the past two years. Heller says that the company has expanded its use of Web 2.0 tools both for employees and customers. He says, “For years, we have been hosting e-meetings with our institutional customers. We are now doing this on the retail side where we will invite 25,000 people to a meeting on a specific topic. They can see each others’ questions. “

Bio
Paul Heller is managing director and CIO, for Vanguard Group’s IT division. His team leads all aspects of the company’s use of technology to provide high quality, cost-effective services to the company’s shareholders. Heller has been with Vanguard since 1984. His experience over the prior two decades includes overseeing the core retail business, the institutional defined contribution business, the systems integration division of IT, and investment-only business. Before joining Vanguard, Heller worked for Mellon Bank in Philadelphia. He has a B.S. in engineering and economics from Tufts University and is a graduate of Harvard Business School's Advanced Management Program.

Resources
ResourcesCIO Values – Paul Heller - InformationWeek
How Multimedia Tools Make Vanguard a Better Company - CIO
At the Vanguard - Enterpriseleadership.org Podcast with Paul Heller – 2007

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer
Audio Editing by Doug Marcis

Sponsored by BMC Software

Dr. Norman Jacknis has much experience finding innovative ways to use technology. For 10 years, he served as the CIO for Westchester Country, one of the most prosperous counties in New York State. His mission focused on working with business leaders to create real business impact from IT. Because he had extensive knowledge of the business, Dr. Jacknis used every opportunity to speak to the CEO, who he reported to, about how to improve things, some of which didn't necessarily involve technology, but management issues or policy issues. He says, "I wasn't afraid to say we can use technology here, but you first need to address this issue."
 
One of Dr. Jacknis' innovative solutions involved establishing a unit that   analyzed all of the data Westchester County collected from its transactional systems. He says, "We fed the analyzed data back to the business lines according to what actions made them successful and visa versa, based on long-term criteria. For example, the police department might look at programs that kept repeat offenders out of jail or programs that helped to prevent traffic accidents."
 
Under Dr. Jacknis leadership, Westchester County earned many technology innovation awards, including the Center for Digital Government's top ten digital countries in the country, and American City & County's Crown Communities Awards for technology. Government Technology Magazine named Dr. Jacknis as one of the country's Top 25 Doers, Dreamers, and Drivers who broke bureaucratic inertia to better serve the public.
 
In 2008, Dr. Jacknis left his post at Westchester County and joined a think tank within Cisco Systems, established by John Chambers, Cisco's CEO. He says, "People kept asking Chambers what they needed to do if they wanted to run a successful business such as Cisco." As director of the state and local government strategic consulting unit within Cisco's Internet Business Solutions Group, Dr. Jacknis speaks to business leaders and government professionals about how to use technology in innovative ways in their organization. He says, "We don't charge anything, we don't sell anything, and we don't ever talk about products, especially Cisco's products. We are out there as strategic advisors."
 
Because many government agencies have an interest in Web 2.0 technologies, Dr. Jacknis is working on a concept within the government to take advantage of Web 2.0's collaboration capabilities. He says, "We give them examples of how it has been used successfully, how they can apply these examples to their needs, and how it is meaningful to political leaders. We might talk about the Web site Samsung set up for customers to help each other.  People trust more what they hear from other customers. In return, Samsung is getting loyal customers, and free market research."
 
In this podcast, Dr. Jacknis talks about what he did to achieve business impact of IT, how organizations can use technologies, such as Web 2.0, in new ways, and what advice he would give to CIOs who have become blindsided by innovation.

Bio
In 2008, Dr. Norman Jacknis became the director of the state and local government strategic consulting unit within Cisco Systems' Internet Business Solutions Group. For 10 years, he was the CIO and commissioner of Westchester County, New York. During this time, he served as the co-chair of the technology and architecture committee of the New York State CIO Council. He is chairman of the Fairfield-Westchester Chapter of the Society of Information Management. Dr. Jacknis continues as the technology adviser to the County Executives of America. He received all three of his degrees from Princeton University.

Resources
Government Technology - Digital Communities: Westchester County, N.Y., CIO Norman Jacknis, One of Government Technology's 25 'Doers Dreamers and Drivers'
Westchester Business Journal: High-speed Network Pays Offs for County
Westchester Gov.com Newsletter
Cisco Systems: A Platform for Preparedness: Starting the Disaster Recovery Planning Discussion

Production Credits
Elizabeth Ferrarini, Executive Producer
Tom Parish, Host and Audio Producer
Audio Editing by Doug Marcis

Do you carry Altoids, Life Savers, or Juicy Fruit chewing gum? The 116-year-old Wm. Wrigley Jr. Company provides these well-known brands of gum, mints, and candies to consumers in 180 countries around the world. In 2001, the $5 billion company decided to expand the global image and reputation of the Wrigley brand. This move included replacing an aging, disparate IT infrastructure with a single supply chain platform using SAP.

Donagh Herlihy, Wrigley's CIO, spearheaded the three-year, international SAP implementation, and helped shape the governance process needed to carry out the initiative. To help Wrigley continue to build brand awareness with consumers, the IT team is helping consumer marketing lay out a strategy and a presence in the virtual world of Second Life, and to provide a safe, family-fun Web environment at www.candystand.com, where kids can indulge in multi-player games.

In this podcast, Donagh Herlihy, CIO and vice president, supply chain strategy and planning for the Wm. Wrigley Jr. Company, talks about the lessons learned from deploying SAP on a global scale with a new organizational structure, the role IT has played in shaping the Wrigley Innovation Center, and more.

Resources

SAP CRM Sweetens Wrigley's Trade Promotion

Wrigley Web site

Wrigley's Candy Stand

Bio

Donagh Herlihy is vice president, supply chain strategy and planning and chief information officer for the Wm. Wrigley Jr. Company. In this position, Mr. Herlihy is responsible for setting the strategic direction for the global supply chain function and for optimizing the existing supply chain network. As CIO, he is responsible for all aspects of IT. Prior to this position, Mr. Herlihy served as the company’s CIO and drove the transformation of the company’s core business processes, enabled by a global implementation of SAP. Prior to joining the Wrigley Company in 2000, he led the IT function for Duracell.

Production Credits

Elizabeth Ferrarini, Producer
Dana Farver, Executive Producer, Communities Editor-in-Chief
Tom Parish, Audio Producer, Show Host

Molly O'Neill has both a technology role and a policy role at the U. S. Environmental Protection Agency.  As an assistant administrator for the EPA's Office of Environmental Information, she oversees the life cycle of information to support the agency's mission of protecting health and the environment. O'Neill's role as CIO includes overseeing the agency's strategic information planning, investment and information policies, enterprise architecture, and information security program.

In both of her roles, O'Neill is working toward the same goal - helping the EPA to use technology to collaborate and exchange information with the widest possible network of bright minds around the world. The EPA employs about five percent of the U.S. environmental workforce.  The majority of this workforce consists of people who work in state government, in consulting firms, in private industry, and in academic institutions.  She says, "Environmental issues are huge. People work at the EPA because they believe in its mission. We want to reach everyone who has a thirst for knowledge about environmental issues."

In this podcast, O'Neill talks about the EPA's Web 2.0 initiatives, as she puts it, "to reach out and grab the world globally, as well as locally." She also explains how the EPA's formal process for making IT investment decisions works, and how the EPA has been at the forefront of the green data center movement.

Bio
In December 2006, the U.S. Senate appointed Molly O'Neill as chief information officer for the U.S. Environmental Protection agency and as assistant administrator for the EPA's Office of Environmental Information. She is a member of the Federal CIO Council, where she serves as the co-chair of the Architecture and Infrastructure Committee. Before going to work at the EPA, O'Neill was state director for the National Environmental Information Exchange at the Environmental Council of the States. In recognition for her leadership as the executive coordinator of the Exchange Network, she received a 2004 Federal 100 award as one of the top executives influencing government technology. She graduated from Virginia Tech.

Resources
Government Computer News - The  EPA the Web 2.0 Way
FedTech - Interview  with Molly O'Neill, CIO of EPA
CIOToday  - CIOs Tout Collaboration Tools as the Font of Today

Production Credits
Elizabeth Ferrarini, Executive  Producer
Tom Parish, Host and Audio  Producer
AlarmMusic.com Production Music  Library for Broadcast, Film, Video & Post Production