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As a provider of private mortgage insurance, some might say that the PMI Group is probably a pretty risk-averse company. But ask PMI Group's CIO, Dan Roberts, about this, and he'll tell you that the company is certainly not risk-averse. "We're in the business of risk management," Roberts responds. "What we are," he adds, "is cautious."

As one of the largest private mortgage insurers in the U.S., Australia, New Zealand, and the European Union, as well as the largest mortgage guaranty reinsurer in Hong Kong, this willingness to take on risk, with an eye toward managing it, has paid off for PMI, for its IT organization, and for the man behind that organization. It has been recognized for successfully integrating wireless technologies into a key business process, and, in early 2004, implementing a Business Process Management (BPM) system that combined electronic content management with automated workflow. According to Roberts, PMI has a legacy of utilizing technology to improve service and increase efficiency. But by using formalized management processes such as the Rational Unified (RUF) process, modified for their requirements; and the Balanced Scorecard quality management system, they always have their eye on ways that IT can benefit the business.

To learn more about this quiet corporation that places great value on technology and on the people that make the technology work, join Tom Parish for an insightful conversation with PMI's CIO, Dan Roberts.

Resources

Dan Roberts: Keeping Pace with Change

Now is the Time to Pull the Plug on Your Legacy Apps

PMI Mortgage Insurance Co. Speeds Mortgage Underwriting with FileNet and Pyramid Loan eXpeditor

Bio

Dan Roberts is CIO, Corporate Information Services, of PMI Group Inc. Dan currently has responsibility for all Information Technology functions throughout the corporation, including internal information services, e-commerce and customer technology activities. In his tenure with PMI, Dan has also had responsibility for Insurance Operations, including Claims, Policy Servicing, Billing, and Structured Transaction Operations. Dan has more than 30 years experience in information systems development and management, and more than 10 years experience in general management.

Production Credits

Dana Farver, Executive Producer, Communities Editor-in-Chief
Tom Parish, Audio Producer, Show Host
Kimberly Stone, Web Development Manager
Scott Ebner, Web Developer