AN ITIL SNAPSHOT: Podcast interview with Ken Turbitt, best practice director, BMC Software

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ITIL is a term you see a lot in IT these days, but does anyone really know what it is?

According to ITIL expert Ken Turbitt, "ITIL is nothing more than documented common sense." The discipline of ITIL is something Turbitt strongly believes in; he holds an ISEB ITIL manager qualification, and has been a Gartner-qualified TCO consultant for more than seven years. Formerly as a consultant and now as director of global best practices for BMC Software, he travels the world evangelizing the importance of ITIL, explaining what it is and what it can do for a business.

In this interview, Ken Turbitt relates some of the scenarios he has encountered while helping businesses implement ITIL in what Ken describes as "a journey," not an endgame. ITIL may just be about doing what everyone seems to agree should be done, says Turbitt; yet, putting it to work requires discipline, deliberation, and having the patience to look at the big picture of business goals and IT, together.

Bio

Ken Turbitt is a qualified ISEB ITIL Manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Currently, Ken is employed by BMC Software working as Best Practice Director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.

Production Credits

Dana Farver, Executive Producer, Communities Editor-in-Chief
Tom Parish, Audio Producer, Show Host
Kimberly Stone, Web Development Manager
Scott Ebner, Web Developer